And it runs Opera.
er, not any more.
It’s all boxed up and going back to T-Mobile. Seems the Wing touchscreens have issues, and the Tech Support girl was real up front that the issues are not, what do you say? necessarily “isolated.” They are related to memory capacity.
I’ve dragged out my old Samsung (which is, frankly, a damned fine phone–it does everything it promises to do) for the time being, and picked out the replacement phone for the Wing (Why did I pick the Dash? It is capable of running Opera Mobile).
I have to say that one of the things that has always impressed me about T-Mobile is the calibre of their tech support and customer service operations. I spent 60 minutes on the phone with them today (not on the
brick Wing–on the land line), and less than five minutes was hold time, as I got forwarded from regular tech support to PDA tech support. The support techs knew what they were doing, ask the right questions in the right order, and, most important, listen to answers.
And that’s fairly typical of my dealings with them since back in the old Voicestream days–quick phone pick-ups, knowledgeable reps, and competent answers.
Hey, I know good support. I worked support for eight years.
Addendum-de-dum-dum, All Hallow’s Eve, 2007:
So I shipped the Wing back to T-Mobile on Monday.
I called Customer Service on Tuesday with the tracking number for the shipment.
I received the new phone today. The Samsung’s back in the drawer.
I really have only praise for that level of customer service.