News, Ripped from the Ticker 0
I have a quibble with the T-Mobile story. (Full Disclosure: I’ve been a satisfied T-Mobile customer since it was VoiceStream.)
Several years ago, I noticed that someone had “crammed” my T-Mobile bill with a $10.00 a month charge for something I didn’t want and hadn’t signed up for; the billing had appeared three months earlier. It appeared to be the result of my visiting a third-party ring-tone website and their using that visit to “make representions” to my carrier that I had purchased a subscription.
When I called T-Mobile, the customer service rep told me that there was indeed a problem with third parties’ fraudulently billing customers and volunteered to remove the charge retroactively without question.
Policing your finances isn’t a one-way street. Customers need to take some responsibility.
